In order to fully understand and implement the concept of quality management, the first thing to be clear about is what the term quality means. Quality is considered as a basic and inherent instrument in any field, because this parameter provides superiority or inferiority to a product or service.
In the business sector, quality does not only refer to offering products or services in optimal conditions, behind this result there is a business quality management process, which seeks to achieve the objectives set by meeting the needs of customer demand .
The quality factor can be introduced in different areas, among which we can highlight the control and management of it, so it is important to distinguish what each one refers to:
Control quality Series of inspection mechanisms and tools that help detect the presence of inaccuracies in products or services to verify that they meet the minimum quality requirements.
Quality Management Guidelines that are made regarding quality policy related to the competences in processes, planning and processes of a company.
What is quality management for?
Quality management includes all those actions that are carried out to define the organizational structure, processes and resources that are required to ensure the life cycle of a product or service. As for its execution system and its performance, what they seek together is the satisfaction of customer needs.
A satisfied customer is synonymous with loyalty and profitability towards the company
A quality management system has the function of running a company when analyzing the demands of the market, through a methodology it helps to visualize and manage in a positive way. Therefore, this structure associates processes and resources to the organization to improve the quality of the offer.
Characteristics of a quality management system
A management system is designed to be part of a company regardless of its turn, its focus is on ensuring the success of its quality management. In other words, this method is a successful solution to prevent risks or crises in the short, medium and long term.
The work of a quality system increases when all parts of the company are integrated. That is, when there is a harmony between the human factor and the processes, it is possible to multiply the effectiveness of the processes and thus achieve the objectives in a practical and fast way.
Elements of a quality management system
As mentioned before, for maximum business performance to be reflected, all elements must be related and properly managed. The elements that comprise a quality management system are:
- Organizational configuration. It covers the functions and responsibilities of a company to achieve its goals. It refers to the internal structure of the staff and the activities they carry out.
- Draft. The work together allows detailed planning to achieve compliance with the objectives. Project guidelines should respond: Where do you intend to go? What actions must be implemented to achieve it? How will it run? What resources are required to obtain it?
- Resources. They are the necessary assets to achieve business goals. Machinery, infrastructure, labor, capital and material are included.
- Processes. It is the sequence of logistics activities that focus on providing a service or developing a product. Each specific process requires its own resources, projects and procedures.
- Process. It is the set of steps to follow during the production process. Maintains a record of each work to obtain measurable results that provide control of compliance
Structure of a quality management system
When a quality management system is integrated into the central system of a company it becomes a pillar of it, ranging from small areas to the most representative according to the turn in which it operates.
A quality management system includes the ISO 9001 standard that is applicable to small, medium and large companies in any sector. It provides elements related to infrastructure, resources, processes and procedures that help companies control and improve quality and customer service.
The ISO 9001 refers to the precise and impeccable practices of a company that are projected to the market with the objective of guaranteeing the satisfaction of each client, applying continuous improvement procedures in the management that represents a competitive advantage.
Importance of business quality management
The business sector is a very competitive field, which is influenced by technological advances that constantly emerge and make customers increasingly demanding. Therefore, it is a challenge for companies to meet their needs and expectations with their products or services.
Hence the preponderant importance of quality in all companies that work for customer satisfaction, through continuous improvement processes that meet standardized standards to offer maximum quality.
Why does a consumer prefer to buy a certain brand product when there are other options that offer the same? The difference between one company and another is in the quality of what it offers, the product or service must be superior to that of the competition.
Quality management helps to build long-term customer loyalty, it is an effort of all the company’s internal collaborators that reflects the work of each one to improve the quality of their services or products.
Word of mouth advertising plays an important role in this topic. Remember that a satisfied customer can bring new customers with him, while a disappointed customer will drive away potential customers.
Quality Management Software
A quality management software is a tool that allows you to centralize all the areas that a company has to optimize activities and consequently global productivity, to follow up on the objectives and guarantee customer satisfaction.
These types of business systems are designed to guarantee the quality of a product or service. Through quality management they enable each of the processes to be carried out under the standards that govern the conditions of each sector that provide the expected results.
The quality management software is a stable base that supports the growth and profitability of a company thanks to its tools that contribute to the improvement of the activities that go through the pre-production, production and post-production procedure.
IQM. Infor Quality Management
In Visual Mexico we offer divers business verticals that help improve the internal performance of companies and be reflected in their external profits. Our solutions are investment guaranteed. We offer business quality management software that helps in compliance with ISO 9001, IATF 16949, ISO 22000, among others that relate to quality standards.
A quality certification is a fundamental part that all companies must contemplate at any time to ensure the life cycle of their activities that are continually subject to market demands.
Our IQM facilitates obtaining this certification, due to its various modules. In addition, it adjusts to each business line and its particular areas of operation, each of its modules are centralized to the company’s database to allow the intervention of employees and to optimize times and activities related to the quality of the product service that is offered.
In Visual Mexico we have systems that represent powerful business solutions, within our programs we include technological innovations that provide our customers quality and stability through automated developments that boost their quality management and earn positive profits.
- What is quality management for?
- Characteristics of a quality management system
- Structure of a quality management system
- Importance of business quality management
- Quality Management Software
- IQM. Infor Quality Management